TERMS AND CONDITIONS

Here is a complete extraction of the Terms and Conditions from Hims & Hers and Ro, formatted in English for unified client reference:

CoreLab Terms and Conditions

1. Services Provided

• Offers telehealth consultations, prescription fulfillment, and health product sales (e.g., skincare, hair care, ED treatment).
• Services do not replace emergency medical care; prescriptions require physician approval.

2. User Eligibility

• Users must be 18+; some services have gender/medical history restrictions.

User Obligations

• Prohibits fake identities, prescription abuse, or reverse engineering.
• Users must provide accurate information or face legal consequences.
• Account sharing or transfer is prohibited; violations result in termination.

3. Privacy & Data Security

• Collects health data, payment details, and usage analytics for service delivery.
• Uses encryption but disclaims liability for breaches due to cyberattacks.

4. Payments & Refunds

• Subscription auto-renews unless canceled.
• No refunds for shipped medications (except defects).
• Clear pricing breakdown (consultation fees, medication costs, insurance processes).

5. Limitation of Liability

• No guaranteed outcomes; users assume all risks.
• Not responsible for third-party links/services.
• No uptime guarantees; service may experience outages.
• Excludes liability for indirect damages (e.g., lost profits).

6. Intellectual Property

• All content (text, designs, trademarks) owned by Corelab; unauthorized commercial use banned.

7. Dispute Resolution

• Mandatory arbitration (no class actions); governed by law.

Modifications & Termination

• May update terms without notice; continued use = acceptance.
• Can terminate accounts immediately for violations.

Shared Key Clauses

• Medical Disclaimers: Neither platform provides emergency care.
• Age Restrictions: Strictly 18+; minors require parental consent.
• Dynamic Updates: Both reserve rights to modify terms unilaterally.